Here, you’ll find answers to the most commonly asked questions about our services, bookings, and policies. Whether you’re wondering about airport transfers, tour customization, or special requests, we’ve got you covered.
If you don’t find the answer you’re looking for, feel free to contact our Support Team. We’re here to help make your Jamaican experience as smooth and enjoyable as possible!
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- Private airport transfers from the Montego Bay Airport (MBJ) and the Kingston Airport (KIN)
- Private resort-to-resort transfers
- Private tours
- Private shore excursions for cruise passengers
- Customized itineraries for individuals, families, groups, weddings, and special events
All services are private, non-stop, and professionally operated.
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- Can I safely travel to Jamaica after Hurricane Melissa?
Yes! Jamaica is open for visitors. Airports, cruise ports, highways, resorts, and attractions are operational. You can travel safely, especially when using our licensed private transportation.
- Are airport transfers currently operating?
Absolutely! All our private airport transfers from both the Montego Bay Airport (MBJ) and Kingston Airport (KIN) are operating as normal.
- Are tours and excursions available now?
Yes! All tours listed on our website have resumed. From private sightseeing to adventure tours, everything is running as scheduled.
- Why should I choose Reggae Tours Jamaica for travel after the hurricane?
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- Trusted local experts established since 2008
- Fully licensed and insured
- Private, non-stop transportation
- Flexible and responsive customer support
- Local expertise and real-time island knowledge
- Personalized experiences for families, couples, or groups
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You can book a transfer or tour directly on our website.
After making a booking, you’ll receive a confirmation email with all the relevant details.
Need something special or custom? Our Support Team is ready to assist.
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Yes, we have been operating since 2008 and are fully licensed by the Jamaica Tourist Board. We specialize in safe, reliable, and professional private transportation services across the island.
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After leaving customs with your luggage, you will enter the Arrivals Lobby, where all the stations are numbered from 1 to 21. We are located at Reggae Tours desk #18. Please check in here for your waiting transport.
After leaving customs with your luggage, please proceed to the Arrivals Exit where your driver will be waiting holding your name sign.
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We monitor incoming arrival flights to ensure your driver is ready when you land. If your flight number changes, please notify us as soon as possible.
We do not monitor return flight schedule changes. If your departure flight time changes, please inform us so we can adjust your pickup time accordingly.
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This service makes airport arrivals and departures a breeze. Enjoy:
- Expedited immigration and customs
- Access to a premium lounge with snacks, drinks, and Wi-Fi
This service can be added to your airport transfer booking. Availability is subject to confirmation, and block-out dates may apply. Our Reservations Team will contact you via email to advise confirmation of Club Mobay.
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Yes, all arriving passengers must complete the online Electronic Immigration and Customs Declaration Form before travel.
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- Private round trip transportation
- Admission fees (where applicable)
- Professional, knowledgeable local driver
Meals, souvenirs, and optional activities are not included unless specifically mentioned.
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Absolutely! We love tailoring experiences to your preferences, schedule, group size, and interests. Just reach out to our Support Team.
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Yes! We offer special rates for groups. Please contact our Support Team for a custom quote based on your group size and the services required.
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We offer a range of clean, air-conditioned vehicles including:
Vehicle selection depends on group size and service booked.
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Gratuity is not included in the cost of our services but it is appreciated as a gesture of thanks for excellent service.
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- Cancel 3+ days before: full refund
- Cancel 2 days before: 50% refund
- Cancel within 24 hours: no refund
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Yes, we offer gift cards that can be used toward any of our tours, transfers, or services.
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Our Support Team is available 9 AM to 9 PM (EST) daily.
For true emergencies, please call 1-876-622-1837.