Here, you’ll find answers to the most commonly asked questions about our services, bookings, and policies. Whether you’re wondering about airport transfers, tour customization, or special requests, we’ve got you covered.
If you don’t find the answer you’re looking for, feel free to contact our Support Team. We’re here to help make your Jamaican experience as smooth and enjoyable as possible!
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We provide private transportation services across Jamaica, including airport transfers, resort to resort transfers, and private tours and excursions.
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You can book a transfer or tour directly through our website. After making a booking, you’ll receive a confirmation email with all the relevant details. If you have any questions or special requests, our Support Team is ready to assist.
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- Montego Bay Airport
After leaving customs with your luggage, you will enter the Arrivals Lobby, where all the stations are numbered from 1 to 21. We are located at Reggae Tours desk #18. Please check in here for your waiting transport.
- Kingston Airport
After leaving customs with your luggage, please proceed to the Arrivals Exit where your driver will be waiting holding your name sign.
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Our airport team will monitor your arrival flight for any changes in time. However, if your flight number changes please let us know.
We do not monitor return flight schedule changes. If there are any adjustments to your departure flight time, kindly inform us and we will modify your pick up time accordingly.
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This service offers expedited processing through immigration and customs, along with access to a luxurious lounge featuring complimentary snacks, beverages, and Wi-Fi. You can add it to your airport transfer booking for a more comfortable and expedited airport experience. Please note that block-out dates may apply. Our Reservations Team will contact you via email to advise confirmation of Club Mobay.
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Yes, all arriving passengers are required to complete the online Electronic Immigration and Customs Declaration Form in advance of travelling.
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Tours include admission fees and private round trip transportation.
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Yes! We offer special rates for groups. Please contact our Support Team for a custom quote based on your group size and the services required.
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Absolutely! Please contact our Support Team to tailor your activities and transportation according to your preferences.
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Gratuity is not included in the cost of our services but it is appreciated as a gesture of thanks for excellent service.
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A full refund will be extended to you if cancelled 3 days prior to the scheduled date. If cancelled 2 days before the scheduled date, a 50% refund is extended. However, a refund will not be extended if cancelled 24 hours or less prior to the scheduled date.
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Yes, we offer gift cards that can be purchased for use towards any of our tours, transfers, or services.
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Our Support Team is available 9 AM to 9 PM (EST) daily.
For true emergencies, please call 1-876-622-1837.